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Evolving a static intranet with social

Part of the Wolters Kluwer group of information services companies, Kluwer is the Netherlands’ largest online publisher for professionals and knowledge workers. The company delivers expert information to those engaged in fields such as law, taxation, human resources and marketing. Kluwer works closely with authors and customers to provide specialized products and services that give professionals the up-to-date and relevant information they need to work efficiently and effectively.

To do the same for its own workforce of 600, the company embarked on a review of its communications channels in early 2012. The study revealed that the existing company intranet wasn’t supporting senior managers’ goals for knowledge sharing and collaboration. In early December 2011, early adopters at Kluwer had already started to use Yammer’s freemium version on a large scale. Six months later, the company began replacing its outmoded intranet with Yammer.

Collaboration: the mother of innovation

Yammer is now the central resource for sharing Kluwer’s company news and updates. Employees are also getting to know new people within the organization, collaborating on projects and sharing ideas – all of which would not have been possible before the company replaced its intranet with Yammer.

Today, there are 21 active groups in the Kluwer network, including ones focused on innovation, the legal field and customer experience. As part of the team focused on innovation, Innovation Consultant Pim Nauts takes a special interest in groups where cutting-edge business ideas are shared by staff. “The network has been particularly helpful as an incubator for business ideas,” he says. “Yammer has become Kluwer’s grassroots driver for innovation. The entire company is able to contribute suggestions on how we can evolve and be creative in order to drive the business forward.”

Benefits

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Our aim was to create a company culture that fostered openness, bringing a real community feel to the organization. With Yammer, we have achieved exactly that.
— Frans Klaassen
Regulatory Business Unit Manager

Industry

Publishing

Region

The Netherlands

Employees

600

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