"Power and authority are no longer about what position you hold. True influence comes from knowledge – and with Yammer, we can find and share it in the fastest possible way.
— Matt Pancino
Head of Business Technology Applications
One Company, Many Brands
With 16,000 employees working across different brands, Suncorp uses Yammer to break down communication barriers and unite as a single company.Watch Now
Putting Team Collaboration to Work
To gain a competitive advantage, Suncorp taps into the knowledge of every employee and fosters team collaboration with Yammer.Watch Now
Yammer gives Suncorp employees the tools and flexibility to work where and how they want.Watch Now
Suncorp is a Brisbane, Australia-based financial institution with 16,000 employees and nine million customers across Australia and New Zealand. “A range of banks and insurance providers have come together in the Suncorp Group,” explains Matt Pancino, Head of Business Technology Applications. “The company is building around the concept of ‘one company and many brands’ – and Yammer helps us get there with collaboration tools that break down organizational boundaries.”
Suncorp Group uses Yammer to support its business transformation and empower its increasingly mobile workforce. In doing so, Suncorp makes the most of a wide range of Yammer features. Groups are used to harness the brainpower of employees collaborating on projects, no matter what division or where they work. Mobile apps let them tap into the network wherever they are, while External Networks allow partners and vendors to be included in project planning. Wiki-like Notes enable teams to easily and rapidly crowdsource documents and solutions.
The network helps staff from once-different companies unite in a strong corporate culture, gives executives unparalleled visibility into business operations, and supports Suncorp’s drive for a flexible work environment. Best off all, better collaboration improves customer service, time to market, and the bottom line.