Westfield:

Empowering an Enterprise

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Empowering an Enterprise

Empowering an Enterprise

Yammer lets Westfield employees discuss everything from forecasts to fashion trends and quickly collaborate on solutions when issues arise.

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Making Connections

Making Connections

With multiple shopping centers, Westfield employees connect and engage across locations using Yammer Groups.

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Learning in Real Time

Learning in Real Time

Westfield team members share updates about activities and events to improve the customer experience – all in real time.

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Collaborating to stay on trend

The Westfield Group owns and operates more than 100 shopping centers across Australia, the United States, the United Kingdom, New Zealand, and Brazil. It manages all aspects of shopping-center development, from design and construction to leasing and management. That’s a huge task, which Westfield Australia cuts down to size with the teamwork fostered by Yammer.

Harnessing employee insights to improve operations

Westfield Australia uses Yammer as a collaboration tool to improve operations by leveraging the knowledge of management, employees, and partners. Its network facilitates targeted communication on everything from business forecasts to fashion trends. Moreover, the network delivers crowdsourced insight that Westfield uses to improve operations, from IT training to customer promotions. One solution discussed on Yammer quickly resolved a problem that would otherwise have vexed staff, retailers, and customers for about six weeks.

Benefits

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Andy Hedges, Westfield - Director, Shopping Center Management
Keeping up with changes and staying on trend is essential in retail, and Yammer helps us do that. It allows people to share best practices, even across functions and geographies.
— Andy Hedges
Director, Shopping Center Management

Industry

Retail

Region

APAC

Employees

4,000

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