Three Million Strong And Counting
Recently Yammer employees got a Yam (a status update on Yammer) that we’ve surpassed 3,000,000 users. Instead of congratulating the 3 millionth user (although the idea did cross our minds), we’d like to take a minute to express gratitude to all 3 million of you. Each and every one of you has been absolutely instrumental in making us the company we are today. Although it’s not possible to talk about each of our great customers, I’d like to highlight a few success stories.
Deloitte Australia has long been on the bleeding edge of technology leadership and process innovation. CEO Giam Swiegers embodies the cultural leadership that’s necessary for teams to collaborate and communicate effectively, breaking down silos and flattening the organization. Check out this video where he talks about his presence on Yammer and taking action as a result of a discussion started by a junior employee:
Polycom prefers Yammer over email in their daily communication, says Caroline Japic. Polycom employees are able to ask questions and get answers that they need, creating access across the enterprise, as well as up and down the managerial levels. Caroline says that Yammer works at Polycom because it’s an already collaborative culture; as we know, existing corporate culture is absolutely key to the success of a platform like Yammer. Check out what she says on the CNN.com interview.
Capgemini has been able to actively share information across 25,000 users. With knowledge workers dispersed all over the world, many at client locations, the organization has been able to capture, share and learn cutting-edge information. Being able to capture and deliver this knowledge to clients has been a key competitive advantage for Capgemini. By asking questions on Yammer, experts and resources are easily sourced for projects, and innovation is encouraged. Check out the full story from Andy Mulholland and Rick Mans, as well as Rick’s slides on Capgemini’s journey with Yammer and best practices to adoption:
AAA has used Yammer to successfully break down silos in a geographically dispersed organization of affiliated auto clubs. While Yammer started out at a “grassroots” leveluntil the COO mentioned it at a townhall meeting, which spurred the adoption of the platform. This story points to the impact that executive sponsorship can have on adoption. Similar to its peers, AAA was able to break down informational silos, aiding decision-making and allowing the best ideas to bubble up to the top.
Nationwide embarked on a company-wide move towards a more collaborative and flatter organization that shares information. As a result of their adoption of Yammer, Nationwide has been able to improve access to information and decision-making by sharing knowledge previously trapped in functional and geographical silos. Reps in the field are able to post photos from the road “bringing the field into HQ,” says Chris Plesia (check out this article for Chris’s best practices on Yammer). Encouraging innovation and working Yammer into onboarding has enabled Nationwide to compete effectively and reward its brightest ideas and thinkers.
Southern Company is one of the companies that has successfully rolled out Yammer to the whole organization, which consists of four regional utilities and a geographically-dispersed workforce of over 26,000 employees. Executive sponsorship here plays a big role, as the CEO fully supports the value of Yammer and sees it as a critical way to keep in touch with employees, says Lori Kasserman. Southern Company has also been able to manage its crisis communications across private groups on Yammer, and customer care specialists have been able to improve service by getting real-time answers to customer questions.
SuperValu is one of Yammer’s newer customers, and has just rolled out Yammer organization-wide to foster information sharing and team collaboration across all of its grocery chains. It’s also allowed for executives and employees, and everyone in between to engage in a true dialogue, contributing and harnessing ideas from all across the company. The executive team has been able to become better at keeping its fingers on the pulse of the organization as a result of this engagement innovation.
Pepperdine University: Students are our future, and we are equally thrilled at Yammer’s adoption in Higher Education. A shining example is the Graziadio Business School program at Pepperdine, led by Sue Gautsch. There are two networks at Pepperdine: the student / faculty network empowers students to participate and share, while the faculty/ staff network allows to exchange previously siloed information. Check out this great video that Sue and her team put together on Yammer in Higher Education:
Yammer users range from the for-profit sector — including the companies above and Intuit, Mentor Graphics, IGN, Razorfish, Thomson Reuters, Xerox, Tyco, Tieto, Eventbrite, Telefonica O2, PayPal, Hill & Knowlton, ReachLocal, Rakuten, 7-11, just to name a few – and also to government agencies like NASA, Rijkswaterstaat and other agencies worldwide. It would be impossible to profile all these achievements in one post, and we are working on more case studies, interviews and blogposts to do so.
As an organization, we are committed to serving our customers. Here are some things we are doing as an organization to help our users succeed:
1) Becoming a System of Engagement that works with existing Systems of Record (SoR) to socialize existing business data, examples of which are SharePoint integration and Activity Streams. Our announced Netsuite integration is the first example of such:
2) Extensibility: To avoid the risk of becoming “everything to everyone”, while still recognizing different needs, we are hard at work on developing our APIs. We have hired a developer advocate and have created a Yammer Developer Center and Yammer Developer Network (YDN).
3) Customer focus: We have launched our Customer Advisory Board and continue to grow our Yammer Customer Network (Yammer user community). We beefed up our customer service and external social initiatives, and continue to grow in those areas. We have also launched and grown the Customer Success organization, allowing our premium customers to work with a dedicated success manager to help launch, roll out and sustain engagement in their networks.
4) International expansion: Yammer helps connect employees across geographical boundaries, and our users are truly all over the globe. To help support them, we’ve opened offices in London and Melbourne to support EMEA and APAC respectively.
Thank you, our customers, for your passion and shared vision. Thank you for supporting us from our humble beginnings, to today, and into the future. Without you, all 3 million of you, we wouldn’t be here. So let’s raise a glass to each and every one of you, and invite another 3 million new friends to join us!
Photo credit: RobeRt Vega